Testimonials from past satisfied Massachusetts mortgage clients.
Jeff is the most patient, conscientious professional I have dealt with in a long time. He answered all my questions so quickly it a really a a pleasant surprise ,My loan was handled with such ease . He not only was extremely knowledgeable about the different loans out there he helped me understand my finances better to achieve my goal as a home owner. I will be using him again when its time to move.
Last year my wife and I decided to buy a house. Never having done this before I had questions about how to even begin the process. I looked up mortgage companies and Jeff at Star Mortgage came up and I checked reviews and decided to call him. BEST thing I ever did.
After talking with Jeff, and after some research he did, we ended up having to wait till this year to do it. He explained everything so it was easily understandable to us both.
During the year he kept in touch, counted down the days with us till we could try again and when it was time had everything ready to go and ONE day back from his vacation submitted everything and had us approved within minutes just as he said.
He knows the ins and outs of the mortgage business and then some. ANY question you can think to ask he already has the answer for and is always 3 steps ahead of you. No matter when you email him he replies within minutes. He will and has gone above and beyond anything we could have expected.
Our real estate agent has said the same thing as well and had nothing but high praise for Jeff's thoroughness, knowledge and his ability to completely handle anything that comes up normal or otherwise during the process.
When we closed, Jeff was there and saw us through right to the last signature. You do not find many people who will go the lengths Jeff does. If you want the best give him a call.
It was a pleasure to have Jeff Drew help me with my mortgage. He made the purchase of my new home simple. As a first time homebuyer, I had endless questions, and Jeff was always happy to walk me through everything and help make sense of things.I would recommended him to others because I know he will provide the level of service they would expect!
Jeff Drew is a pro! Jeff really knows this complex process as well as anyone I've ever worked with and offers great advice and direction with courtesy and respect. Jeff always responds very quickly and makes himself available whenever you need him. We closed on a high-priced transaction from long-distance (out of state) and Jeff tackled the nuances and intricacies of the deal with confidence and ease. I really can't say enough positive about Jeff and Star Mortgage. Jeff set realistic expectations. He under-promised and over-delivered. I truly appreciate the excellent job Jeff did for us. Jeff is the first and only person I would call if I ever need to obtain another mortgage.
I couldn't ask for a better person to purchase a new home through. As a first time homebuyer, he was all I could ask for and more. He goes above and beyond and speaks to you with respect. I had so many questions, and I was so nervous and he totally put me at ease. I wouldn't recommend anyone else - for myself or for others!!!!
Jeff Drew is amazing; I don't know how I could have gotten through the purchase of my new home without him. Jeff doesn't look at you as just a number he is always checking up on you walking you through every step. I have bought many homes in my life time but Jeff has been the best. He really cares about how you are doing, he has a magic touch of making things feel like it's going to be a piece of cake even though we all know buying a home isn't.
The biggest thing that really meant a lot to me among million others that Jeff did for me was him being there with me at my closing. When I got there excepting to see my broker I come to find out that she was in Florida, so I had no representation from my real estate agent. But who needed them when Jeff was there and he set next to me and went over all the numbers to ensure everything was correct.
Jeff was a God sent if I ever need any kind of mortgage transaction again I will always use Jeff Drew.
Jeff you can never retire
Jeff Drew is simply amazing. We've used him twice now - once for a refi and once to buy our new home. Both times he was professional, helpful and kind. During our most recent home buying adventure Jeff worked tirelessly to push our mortgage through in only 2 weeks! Throughout the process he stayed in contact, answered all our questions and soothed our nerves. He always returned our phone calls, emails and texts within an hour (usually within 10 minutes... even after business hours). We couldn't be happier with Jeff's services. We'd use him again in a heart beat and recommend him to anyone looking for a mortgage guy.
Jason & Sierra
The smartest thing I did in my home search was to hire Jeff Drew. He was so knowledgeable and patient, I always knew what my options were and what the pros and cons of each option entailed. I asked him questions that I can't imagine asking a 'big bank' lender. I highly recommend Jeff to anybody going through the mortgage process - he's a real asset. Thanks Jeff!!
Jeff Drew did an outstanding job with my mortgage. He is great to work with, and goes above and beyond. I would definitely recommend him to anyone who needs a mortgage.
Jeff helped me purchase my first home. He was awesome. Simple as that. He was one step ahead of the game, in constant communication with me through phone, email, and in person meetings, leaving nothing to chance. Couldn't have done it without him!
Being a first time home buyer, I was nervous about diving in to the whole mortgage process. A good friend of mine had recommended Jeff to me, and I am so thankful for that. Not only was he extremely knowledgeable and informative, but he helped paint a realistic picture of what I was capable of buying. He guided me through the entire process and honestly made it way less stressful than I ever imagined. He truly pours his heart and soul into securing the right mortgage for you. His attention to detail, availability at all hours, dedication and enthusiasm for his job are what I appreciated most. We definitely hit some bumps in the road along the way, but I never feared that things wouldn't work out because I knew Jeff would find a solution. Even my realtor raved about Jeff at the closing in front of the entire crew. Well deserved. He's great at what he does!
"Jeff has been my go to mortgage guy since 2008. I recommend him to all my friends and would not use anyone else. I just worked with him again and as always he pulled everything off without a hitch! "
You received a review on Redfin Open Book from your customer, Jerry Jones, for the property at 21 Inwood St.
Comments: "I'm willing to put money up that you will not found a BETTER mortgage broker than Jeff Drew! SIMPLY A 10!!! You will be AMAZED!! He will give you all the plans and scenarios, "This is your Hard Earned Money and the biggest purchases will you might ever make-Every dollar counts!” Jeff is beyond honest and true, he wants you to be in the best position possible. A permanent member of my team!"
See the review on Redfin Open Book: http://www.redfin.com/openbook/home-loans/boston-jeff-drew-sp428255
Jeff went above and beyond my expectations, he is a pleasure to work with and his knowledge made buying my first home easy and as stress free as possible.
"Every bank we spoke with ourselves told us we were basically stuck: we were attempting to find a house while changing jobs as well as locales from across the country. To top it off, we were first-time homebuyers. Mr. Drew was able to do what everyone else couldn't. He was thorough to the smallest detail, returned inquiries near-instantaneously, always available to tackle a question or concern -- which one didn't hesitate to do because he was a real pleasure to work with. He was always willing to take the time to educate us on the nuances of the process of getting a mortgage. We'd work with him again in a heartbeat. Thanks so much."
All the best,
"Jeff was very professional throughout the whole experience. It was so easy with Jeff doing everything for us. No stress at all. Great job"
Joe & Karen M
"You know what you are doing... Without you it would not have closed"
Jeff was a life saver!! We had a horrible experience 1 yr ago with another mortgage broker. We started working with Jeff in April 2014 and were very skeptical but he was amazing!!! Jeff explained everything in detail kept us informed every step of the way. In July 2014 we moved into our new home!!! Thanks Jeff, we will be eternally grateful for all you have done! I would and will recommend Jeff to anyone thinking of buying a home!!! Thanks again Jeff, you're the best!!!! Mike and Anne F.
You were thorough and Very understanding of my schedule. Very satisfied with your level of customer service. It is so very hard to come by these days. You helped make my biggest dream come true!
It was a pleasure working with Jeff! He goes above and beyond walking through the loan process. He will be there for even after closing.
Details of the Recommendation: "We worked with Jeff during the course of purchasing a home in December 2013. Jeff is a guy who takes care of all the little details and does so in a timely manner. I never had to wait wondering when I'd hear back from him and when you are making the largest purchase of your life, that is invaluable. He understands the lending market and how other markets affect interest rates, etc and brings that knowledge to his customers.
I would happily recommend Jeff to anyone looking for a mortgage or a re-fi. He was a pleasure to work with during what can be a very stressful time."
Top Qualities: Expert, On Time, High Integrity
"Jeff has helped me with two different mortgages neither of which was 100% traditional. The first was an underwater condo that Jeff was able to find a way to help me refinance without breaking my bank account and shortly after that he was able to help me get into the house I'm currently living in while keeping the condo as an investment property.
In both cases he was very helpful and was able to come up with some ideas that made both situations easier and less expensive for me. He was very easy to work with and kept me informed throughout the entire process. I highly recommend his services to anyone looking for a new purchase or a refinance and he will be the first person I call next time I need to do either of those things as well."
I have done 2 refi's with Jeff over the last 4 years and he couldn't have been more professional and thorough. I have referred Jeff to many of my friends for their mortgages and refi's and everyone has come back to me with great reviews that they had an experience working with Jeff that well exceeded their expectations. He takes the time to make sure you understand the process every step of the way. Thank you Jeff for all the help you have been to me and for taking good care of all the friends I have sent to you in need of your services.
Jeff was extremely patient and worked with me for over a year before we finally closed on our home (new construction). He was very attentive and always available to bounce ideas off of throughout the experience. He explained everything thoroughly so we were educated during the process. I have recommended Jeff to others and they too have had great experiences. I will continue to highly recommend Jeff to anyone looking to obtain a mortgage.
Jeff was recommended to me when I wanted to buy a house. He is very knowledgeable, honest, and thorough and made everything easy to understand!! He got me the best rate, followed through and kept me up to date with the status of everything right up until the very day of closing. He even joined me at closing and got back almost all of my closing costs! He made himself available whenever I had questions and guided me through everything, beginning to end. I couldn't have asked for a better mortgage broker!! Thanks again Jeff!!
We had the most GRATIFYING experience working with Jeff Drew. He was very responsive and let us know exactly what would happen, when throughout the process. At each step we were given clear information on necessary documents, fees and timeline, both through email and occasional phone calls. Thanks again Jeff to make our relocation easy on us. We will be happy to refer EVERYONE we know to you
Jeff was very helpful and thorough and took the time to explain all phases of closing documents, which can be very difficult. I have worked with Jeff on a couple of occasions and would highly recommend him. He was prompt in returning calls and answered every questions I had. I would definitely use him again.
Jeff is the best! Very responsive and supportive with answering questions! Jeff will help you get the best rates around. He has been very helpful in getting our loan and also to get one of the best rates and to keep it until closing. Thank you for all of your assistance which still continues even after one year of closing.
You were always willing to take my calls and explain even the simplest things. You were great to work with.
Jeff is a pleasant and very professional mortgage broker who prides himself in providing his clients with the best service.
Jeff is the best! He was professional, honest, genuine, and a pleasure to work with. He truly cares about his customers, and he went above and beyond to make sure I understood how the refinance process works; and all the advice was greatly appreciated. Thank you for all your hard work!
Jeff was professional, knowledgeable and super responsive. Going through the mortgage process is about as fun as a root canal but Jeff made it all easy and painless. I'd recommend him to anyone I know.
Jeff always was professional and specific regarding what we needed to do to make our transaction happen.
You were always there, responded to calls right away. Very informative. Patient with me throughout the process and very helpful with the different issues that arose. I would recommend you to others
Dale Ann C
October 25, 2013
340 Manley Street
West Bridgewater, MA 02379
To whom it may concern:
Several years ago my husband and I began to look into refinancing our home with an out of state company. Soon realizing that it probably wasn’t ideal to do business with a company so far away we decided to Google local mortgage companies. Jeff Drew with Star Mortgage was the first name that came up.
After speaking with Jeff on the phone and immediately feeling at ease and entirely impressed with his knowledge of the industry, we chose to continue the refinance process with him. We made the best decision – not only were we able to lower our interest rate and monthly mortgage payment but we did that at no out of pocket expense to us! Had we proceeded with the out of state company our out of pocket cost would have been several thousand with no significant monthly savings on our current mortgage. Needless to say we felt so fortunate to have found Jeff and were so thankful to him for not only his knowledge and professionalism but more importantly his integrity.
When we recently found ourselves wanting to purchase a new home; Jeff Drew was our first phone call. We closed on our new home a month ago and Jeff was there for us from start to finish. He walked us through everything, advising us, and easing us through what normally would have been an extremely stressful event. He was always available when we had questions or concerns and we truly feel that he went above and beyond for us in every way.
We share this experience with any family member or friend who mentions that they are wishing to refinance or purchase a new home. We tell them “not to wish – just call Jeff Drew”.
We can’t thank Jeff enough for all he has done for us and we look forward to our next refinance!
Sean & Sheila Murphy
I have worked with Jeff on a refinance for a multi-family property when no one else would help me, as well as a obtaining a new mortgage on a brand new single construction house. Jeff has always been courteous and extremely patient in explaining the mortgage process so that I understood all of the numbers and paperwork. He makes a point of working with you and letting you make any final decisions without any pressure and ensuring that you understand the entire process. He is fantastic about being prompt and getting information back with a quick turn-around. Jeff has gone above and beyond with finding information related to what I, as the customer, need to know. Without reservation, I highly recommend working with Jeff. I have forwarded business to him and have a great deal of respect for him. I will use him for all future property purchases and refinances.
As a first time homebuyer, it was important for us to understand the mortgage process. You explained in detail each stage of the process and explained it in a way that made sense to us. You took the time to answer any and all of our questions and to get to know us as a couple. You provided us guidance based on what you knew was important to us as buyers. We felt that you understood our needs and catered your services to reflect that.
You kept the process moving and on time. If we were unclear about what you needed, you immediately provided clarification. You were available to us by phone or email 24 hours a day – no exceptions.
The service level that you gave us was exceptional. The fact that you came to the closing and reminded us when our first mortgage payment was due was impressive.
I would recommend you to absolutely anyone that is refinancing or buying a home.
Jake and Kelly Fish
We had been in touch with other brokers however no one exhibited the professionalism you did. You are extremely well organized and completely focused on the customer. You were pro-active, available and patient with us.
We just wanted to say thank you for all your help. You were so patient and helpful throughout the whole process. We appreciate your hard work and will pass your card on to our friends. We are loving our new house! We couldn't have done it without you.
Renee & Jarrod
I believe that Jeff and the other members of Star Mortgage went above and beyond. They never gave up on us when other's said they couldn't help us. Jeff and Star Mortgage worked very hard to get us into our beautiful home. We went to 4-5 others who said it was impossible but you guys pulled through for us. We think Jeff & Star Mortgage are the BEST!!!
Scott & Yolanda L.
Jeff was always available, easy to work with, returned all phone calls and resolved all issues in an effective manner.
Steve & Susan C.
Quick responses to any and all questions. Knowing you did not mind all the questions we had. We had been feeling pretty bad about our present credit problems. Jeff fully understood and helped us reach our goal. The weekly updates were a comfort.
Mark & C.
You are very knowledgeable and upfront with everything. You made our mortgage simple. It is unheard of having a mortgage going as smoothly as ours did. Jeff makes everything look very easy. He is very honorable, trustworthy and now a good friend. I would recommend him to everyone.
Mike & Ramona
Very professional and easy going manner. The application process and meeting with you went very well due to your professionalism and knowledge of the mortgage process.
Paul & Phyllis S.
Your honesty and sincerity was what I liked best about working with you. You were a pleasure to work with. You are a true friend.
Rick & Lisa M.
I liked that you were there to answer my every question and help me with everything I needed. You were the best mortgage broker I have ever dealt with. If there is anything I can do for you besides refer you to other people please let me know.
Being a Real Estate broker, Jeff exemplifies the type of banker we want representing our clients. Jeff's thoroughness, tenacity, and foresight enable him to avoid issues which could jeopardize a closing, or a client's dream of owning a home. Jeff is great! He gets the job done right with no surprises.
C & K
Expectations from both parties were clear. easy to reach by phone & consistent follow-up. Jeff was professional and extremely reliable. Jeff was highly efficient, organized and informative. He exceeded our expectations. We felt confident that we had the best person working with us and we were done ahead of closing. We also appreciated Jeff staying with us until the end of the closing.
Kendra & Bob
You made it simple & easy for us. When purchasing a new home selecting the right mortgage is usually the most difficult part of the home buying experience. In our case it was the easiest. Thanks Jeff.
Eric & Dianne F.
Jeff Drew was very thorough and his follow through was fantastic.
Jeff went to the extreme to get things done. We are first time home buyers. We had some difficulties with the first bank of choice. Jeff assured us we would have our house. If something did not work he would have a backup plan. Thanks to him everything worked out.
Derek & Diane F.
Thank you so much you were great. Without your help we would not have been able to be here right now. So thank you for all your hard work!
Robert & Pauline S.
Jeff made sure I got what I wanted and was looking for and also what was best for me. Working with Jeff was excellent. Jeff went out of his way to make me feel comfortable.
Jeff is very knowledgeable and friendly and was there for us whenever we needed him. Jeff explained everything to us right down to the smallest detail. He answered any questions and was accessible to us whenever we needed him. He made a stressful experience seem like a breeze.
Joe & Nancy C.
Jeff was excellent. He explained all the scenarios with the pros and cons and made it a very simple process without misleading us.
Jeff went out of his way to meet with me at my work. I was very pleased and thankful for your services and will definitely recommend you to others I find looking to buy or refinance.
I liked the ease and comfort of our communication along with your understanding of my needs. Jeff was an outstanding resource for the loan process. I always received prompt, knowledgeable service and felt he was more of an advocate of help than of a sale.
Jeff will lay out a plan and follow it. It is a refreshing change! You know what you are doing.
I liked that you are very forthcoming and willing to fully explain all paperwork. You made it easy.
Ken & Cheryl C.
You were extremely patient and always willing to explain every detail. the whole home buying process was very comfortable and smooth. There were no surprises and everything was thoroughly explained to us along the way. As first time home buyers we feel very knowledgeable after having everything explained so clearly to us. thank you for making our first home buying experience so pleasant.
R & J
I liked your enthusiasm, persistence and communication. Jeff was very professional and worked hard to close my loan promptly. He is honest and competent. Great service.
I liked your clear explanation of the mortgage process. Jeff is a great guy to work with. Easy going and friendly.
I liked how easy Jeff is to talk to and is very easy to understand. Everything that was required to handle was taken care of quickly! and was very easy to understand.
You were able to put things in terms we could easily understand. Keep doing what you are doing. The experience of buying our first home was a little nerve wrecking as there is so much to understand but everything turned out well especially with your extra efforts.
I liked how up front you were with me. You made my first home buying experience an enjoyable time. My experience with Jeff Drew was excellent. Jeff was both a professional and a great person to talk to about any concerns I had.
I liked your patience, caring attitude and that you are genuine and honest. Working with Jeff on our mortgage for new construction was a year long process due to builder issues. During that time Jeff was professional and ultra responsive to make sure our mortgage application was ready to go, covering all the changes in our circumstances and the economy during that time. Our yearlong process was in the middle of the sub-prime mortgage debacle and Jeff handled every change in the lender offerings as they came up, always keeping me informed of the options available to ensure I was able to obtain the best terms for me. He gets an A+!! Highly recommended.
I liked your explaining of everything with understanding. It was an easy process on ythis loan. I felt very comfortable and at ease. Everything was explained in detail and things were processed very efficiently.
I liked your persistence to find a loan program that helped my situation.
I liked how you made the experience very personable. Jeff, you were very clear with everything and helped me learn a lot about home buying. You went above and beyond. Thank you so much.
Jeff worked well with us and kept us informed throughout the re-mortgaging process.
Sandy & Carl A.
I liked that you were very knowledgeable. Jeff provided a great service and I got a rate that was lower than other lenders.
I liked your patience and in depth explanation of the process. I felt comfortable in trusting you! Its a big purchase and I pretty much had to rely on a stranger in the beginning to use as my only tool in deciding everything from what I could afford to picking a mortgage and closing the deal. I knew when I met you I could do so because you spent hours going through everything with me. I knew I would never understand everything but it made such a difference knowing I could rely on the only one there to help guide me! Thank you!
Jeff provided quick, accurate and definitive responses and that was very much appreciated. You allowed this typically stressful process to be pain free and simple.
Keri & Alex C.
Jeff Drew was easy to work with, very responsive and explained things well.
Dan & Beth S
It was a pleasure to have Jeff Drew help me with my mortgage. He made the home buying process simple. I would definitely recommended him to others because I know he will provide the level of service they would expect. He is very easy to work with, professional and extremely knowledgeable. My husband owns his own business so we thought it was going to be difficult for us to get pre-approved but Jeff made the whole process so easy.
Results like these only come when you deliver on your promises!